By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.
Information on the Website
Whilst every effort is made to update the product information and other content contained on this website, neither MedPlus Mart nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. MedPlus Mart reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If a product offered by MedPlus Mart itself is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.
The trade marks, names, logos, graphics, page headers, button icons, and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of MedPlus Mart and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of MedPlus Mart. MedPlus Mart trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MedPlus Mart.
All content included on this site, such as text, graphics, logos, images, and software, is the property of MedPlus Mart or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from MedPlus Mart.
The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of MedPlus Mart and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites' terms and conditions of use. The inclusion of any external link does not imply endorsement by MedPlus Mart of the linked sites or any association with its operators or owners including the legal heirs of assigns thereof. Please contact us if you would like to link to this website or would like to request a link to your website.
Public Forums and User Submissions
MedPlus Mart is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by MedPlus Mart. MedPlus Mart reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
MedPlus Mart makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system. MedPlus Mart expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.
Order Acceptance and Fulfillment
MedPlus Mart reserves the right at any time after the receipt of your order to accept or decline your order for any reason. MedPlus Mart reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or not supply an item. In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MedPlus Mart shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Disclaimer of Liability
MedPlus Mart shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither MedPlus Mart nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
These website terms and conditions constitute the sole record of the agreement between you and MedPlus Mart in relation to your use of the website. Neither you nor MedPlus Mart shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and MedPlus Mart in respect of your use of the website.
MedPlus Mart may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
MedPlus Mart shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Telangana in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Comments or Questions
E-mail And SMS
By registering Your phone number and email with us, You consent to be contacted by Us via phone calls and/or SMS notifications or emails, in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions. We will not share your personal information to any third party to initiate any promotional phone calls/SMS/emails.
Please note Reward Points are valid for 2 years from the date they are earned.
At Medplusmart.com, it is our constant endeavor to provide our customers with the quality drugs at competitive prices. If for some reason, customer want to cancel an order, he/she can do this before we ship/process the order. Orders which are processed, cannot be cancelled.
For the prepaid orders which are cancelled, the amount will be refunded to the payment mode/account that was originally used to make the transaction.
Refund will be processed to the customer in the following cases:
For the cases above, the refund will be credited to the customer account within 30 working days after the refund is generated. Due to the COVID'19 scenario refund timelines have been increased by the payment partners.
At Medplusmart.com, it is our constant endeavor to provide best service to our customers and hence we assure customer the best delivery service. Customer can choose the following while ordering
We strive to commit to the delivery time promised to the customer at the time ordering against each order. Customers are requested check for the promised delivery time while ordering medicines
Note: Please read these terms and conditions carefully by accessing or using this mobile application or website.By accepting these terms and conditions, you agree to be bound by the terms and conditions described herein and all the terms and conditions incorporated by reference. If you do not agree to all of these terms and conditions, do not use this wallet services.
Optival Health Solutions Private Limited (henceforth referred to as 'MedPlus'), the owner and operator of physical pharmacy and general stores (MedPlus PS) under the 'MedPlus' brand name and the e-commerce store (MedPlusWS) under the 'MedPlus Mart' name with website address https://www.medplusmart.com and MedPlus Mart App, has launched 'MedPlus Wallet', a digital closed-loop PPI (prepaid payment instrument), for the benefit of its customers in order to facilitate easy and convenient payments and provide rebates for purchases made at MedPlus PS & MedPlus WS.
Requirements for registration for MedPlus Wallet
Registration is open to all customers who satisfy all of the following criteria:
Completion of registration for MedPlus Wallet
New customers or first-time users of MedPlus services will be required to register on the MedPlus website/ mobile application by providing the details such as Full name, Email id and Mobile Number or alternatively can visit MedPlus PS for the same.Customers who have met the requirements stated above will be sent an OTP (one-time password) on their Registered Mobile Number (RMN) to complete the registration process for MedPlus Wallet. This can be accomplished at any MedPlus PS by submitting the OTP to the store assistant who is helping the customer in this process or self-verification online at MedPlus WS. Customer will receive an SMS indicating successful registration. In order to avail MedPlus wallet services, the customer will be required tologin to the MedPlus wallet through the mobile application or the website (www.medplusmart.com) and accept theseterms and conditions.
Please note that if the customer meets the registrationrequirements for MedPlusWalletas stated above but is not a registered MedPlus customer, then the customer will be required to sign up as a registered MedPlus customer at any MedPlus PS or MedPlus WS and register for MedPlus Wallet subsequently.
Full KYC process
In certain cases, where a customer loads more than Rs 50,000 in MedPlus Wallet using cash as a payment mode in a FY, customer is required to get a full KYC done. Customer can get the Full KYC done at the outlet by submitting a copy of their PAN Card or by uploading a copy of their PAN card on MedPlus WS. MedPlus team will verify the submitted details against the details on record with MedPlus for the same customer, to successfully complete the full KYC process.
MedPlus Wallet: glossary of terms
Wallet load guidelines
Wallet spend guidelines
Fees & Charges
MedPlus does not charge any additional fees for loading money or spending money through the MedPlus Wallet. No interest is paid on the wallet account balance.
Wallet transaction limits
|Nature of Transaction||Daily Limit||Monthly Limit||Yearly Limit|
Non transferability of MedPlus Wallet
Closure of Wallet account
Customer, at his discretion, can request for closure of MedPlus wallet account. For initiating such a request, the customer is required to contact MedPlus customer care at the number provided below.
Customer care will verify the request and ask for a confirmation message from the RMN prior to processing the request. Any wallet amount balance at the time of closure is considered forfeited, hence it is the responsibility of the customer to ensure that the wallet account balance is zero prior to requesting closure of the account.
Expiry of Wallet account balance
Any amount loaded or reloaded in the MedPlus Wallet will have a validity of 11 months from the date of loading that amount.
MedPlus will send periodic reminders to the customers with Wallet balance at various intervals, during the 30 days' period prior to the expiry date through SMS and/or other communication channels. Customers will also be able to check their account balance through their online wallet account at MedPlus WS (Website & App) on a real time basis.
Wallet balance unused after 11 months from the date of last credit will be forfeited. Such amount cannot be used for any further wallet spends nor can be reclaimed by the customer.
Customers are requested to monitor their accounts closely to avoid expiry of wallet balance.
Fraud & Suspension of Wallet account
In case of any suspected fraudulent use of the Wallet account, the customer is requested to contact our customer care immediately. The account will be held in suspension until the matter is investigated and resolved. No wallet transactions, load or spend are allowed in a suspended account.
Customer is obligated to use the MedPlus Wallet balance as per the provisions of these T&Cs and other norms prescribed by MedPlus from time to time. Any activity in contravention of such provisions may lead to suspension of the MedPlus Wallet account, solely at the discretion of MedPlus.
Change of Registered Mobile Number
To prevent misuse, all customer requests for change of registered mobile number are handled through our customer care department only. Customers are requested to contact customer care at the number provided below. Please note that MedPlus staff at MedPlus PS will not be able to assist customers in this regard.
A request for change of RMN requires the customer to either provide proof in the form of phone bills for the RMN and the new phone number in the registered name, or confirmation via an OTP sent to the RMN.
Returns and refunds for Wallet transactions
Changes to terms & conditions
MedPlus reserves the right to make changes to the T&Cs governing MedPlus Wallet, at any time through its sole discretion. All terms and conditions are applicable to the extent permitted by law. By continuing usage of MedPlus Wallet, customer agrees to be bound by such changes/revisions of these terms & conditions.
Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of India. Customer agrees to submit to the exclusive jurisdiction of the courts at Hyderabad. Customer agrees to indemnify MedPlus for all claims arising out of or in connection with a breach of any of these T&Cs and customer's use of MedPlus Wallet balance.
Entire Terms and Conditions, Construction
These terms and conditions are between you and MedPlus. These terms and conditions will supersede all prior proposals and all or any other prior arrangement/agreements. In the event that any provision of these terms and conditions shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these terms and conditions shall otherwise remain in full force, effect and shall be enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these terms and conditions.
Customers can also refer to the MedPlus Wallet FAQs section in the MedPlus WS for further information. In case of any questions, comments or complaints related to MedPlus Wallet, please contact our customer care at email@example.com or call 0406700 6700.
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