MedPlus - Online Pharmacy Store in India.

Madhapur - Home Delivery Available

Terms & Conditions  


Optival Health Solutions Pvt Ltd, the owner and operator of and MedPlus Drug directory & Store (both henceforth referred to as "MedPlus Mart") and its subsidiaries and affiliates, provide their services and information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

By subscribing to or using any of our services you agree that you have read and understood the terms and conditions and agree to be legally bound and abide by the terms set forth.

Information on the Website

Whilst every effort is made to update the product information and other content contained on this website, neither MedPlus Mart nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. MedPlus Mart reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. If a product offered by MedPlus Mart itself is not as described, your sole remedy is to return it in unused condition. If you find an error or omission at this site, please Contact Us.

Trade Marks

The trade marks, names, logos, graphics, page headers, button icons, and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of MedPlus Mart and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of MedPlus Mart. MedPlus Mart trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MedPlus Mart.


All content included on this site, such as text, graphics, logos, images, and software, is the property of MedPlus Mart or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from MedPlus Mart.

External Links

The website may contain external links to other websites or related services. The external links may be provided for your convenience, but they are beyond the control of MedPlus Mart and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites' terms and conditions of use. The inclusion of any external link does not imply endorsement by MedPlus Mart of the linked sites or any association with its operators or owners including the legal heirs of assigns thereof. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

MedPlus Mart is not responsible for any material submitted to the public areas by you (which include bulletin boards, user feedback, user comments, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by MedPlus Mart. MedPlus Mart reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

  • (a) defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  • (b) publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  • (c) post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of MedPlus Mart and/or a third party's computer system and/or network;
  • (d) violate any copyright, trade mark, other applicable Indian or international laws or intellectual property rights of MedPlus Mart or any other third party;
  • (e) submit contents containing marketing or promotional material which is intended to solicit business.


MedPlus Mart makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) of any kind regarding the website, the products sold on the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system. MedPlus Mart expressly disclaims all warranties, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

Order Acceptance and Fulfillment

MedPlus Mart reserves the right at any time after the receipt of your order to accept or decline your order for any reason. MedPlus Mart reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or not supply an item. In the event an item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MedPlus Mart shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Disclaimer of Liability

MedPlus Mart shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither MedPlus Mart nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and MedPlus Mart in relation to your use of the website. Neither you nor MedPlus Mart shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and MedPlus Mart in respect of your use of the website.


MedPlus Mart may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


MedPlus Mart shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Telangana in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

E-mail And SMS

By registering Your phone number and email with us, You consent to be contacted by Us via phone calls and/or SMS notifications or emails, in case of any order or shipment or delivery related updates and/or to update you about new offers and promotions. We will not share your personal information to any third party to initiate any promotional phone calls/SMS/emails.

Reward Points

Please note Reward Points are valid for 2 years from the date they are earned.

Cancellation Policy:

At, it is our constant endeavor to provide our customers with the quality drugs at competitive prices. If for some reason, customer want to cancel an order, he/she can do this before we ship/process the order. Orders which are processed, cannot be cancelled.

  • In order to cancel the order:
  • -Log into account and go to MyAccount --> Order history
  • -Identify the order customer wish to cancel and click on Cancel button against the order

For the prepaid orders which are cancelled, the amount will be refunded to the payment mode/account that was originally used to make the transaction.

Refund Policy:

Refund will be processed to the customer in the following cases:

  1. Prepaid orders: Orders which are cancelled by MedPlus or Customer before processing, refund will be initiated automatically
  2. Prepaid orders and Returned: if for any reason, customer returns part/full of the order within 30 days after the invoice is generated, refund will be generated automatically
  3. COD orders: in the case of COD orders, return will be approved only after thorough examination of the products delivered. In this case it is up to the discretion of the company to allow return either partially or fully. However, for such orders, Exchange is allowed within 60 days after the invoice is generated.

For the cases above, the refund will be credited to the customer account within 30 working days after the refund is generated. Due to the COVID'19 scenario refund timelines have been increased by the payment partners.

Delivery Policy:

At, it is our constant endeavor to provide best service to our customers and hence we assure customer the best delivery service. Customer can choose the following while ordering

  • Store pick up: customer can choose the outlet he wishes his order to be delivered, MedPlus will inform the customer once the order is ready for pickup. Customer has to pick up the order from the Outlet selected while ordering the medicines
  • Home Delivery: Medplus will deliver the order at the customer door step. Customer will be informed about his order status during the entire process of the delivery

We strive to commit to the delivery time promised to the customer at the time ordering against each order. Customers are requested check for the promised delivery time while ordering medicines


Terms and conditions of use of MedPlus Wallet

Note: Please read these terms and conditions carefully by accessing or using this mobile application or website.By accepting these terms and conditions, you agree to be bound by the terms and conditions described herein and all the terms and conditions incorporated by reference. If you do not agree to all of these terms and conditions, do not use this wallet services.


Optival Health Solutions Private Limited (henceforth referred to as 'MedPlus'), the owner and operator of physical pharmacy and general stores (MedPlus PS) under the 'MedPlus' brand name and the e-commerce store (MedPlusWS) under the 'MedPlus Mart' name with website address and MedPlus Mart App, has launched 'MedPlus Wallet', a digital closed-loop PPI (prepaid payment instrument), for the benefit of its customers in order to facilitate easy and convenient payments and provide rebates for purchases made at MedPlus PS & MedPlus WS.

Requirements for registration for MedPlus Wallet

Registration is open to all customers who satisfy all of the following criteria:

  1. Customer is a resident of India
  2. Customer has attained 18 years of age
  3. Customer has a valid mobile number
  4. Customer is a registered MedPlus customer with a valid MedPlus ID or registered mobile number
  5. Customer is able to complete the registration process successfully

Completion of registration for MedPlus Wallet

New customers or first-time users of MedPlus services will be required to register on the MedPlus website/ mobile application by providing the details such as Full name, Email id and Mobile Number or alternatively can visit MedPlus PS for the same.Customers who have met the requirements stated above will be sent an OTP (one-time password) on their Registered Mobile Number (RMN) to complete the registration process for MedPlus Wallet. This can be accomplished at any MedPlus PS by submitting the OTP to the store assistant who is helping the customer in this process or self-verification online at MedPlus WS. Customer will receive an SMS indicating successful registration. In order to avail MedPlus wallet services, the customer will be required tologin to the MedPlus wallet through the mobile application or the website ( and accept theseterms and conditions.

Please note that if the customer meets the registrationrequirements for MedPlusWalletas stated above but is not a registered MedPlus customer, then the customer will be required to sign up as a registered MedPlus customer at any MedPlus PS or MedPlus WS and register for MedPlus Wallet subsequently.

Full KYC process

In certain cases, where a customer loads more than Rs 50,000 in MedPlus Wallet using cash as a payment mode in a FY, customer is required to get a full KYC done. Customer can get the Full KYC done at the outlet by submitting a copy of their PAN Card or by uploading a copy of their PAN card on MedPlus WS. MedPlus team will verify the submitted details against the details on record with MedPlus for the same customer, to successfully complete the full KYC process.

MedPlus Wallet: glossary of terms

  1. Wallet account balance/ Wallet balance - The money stored and available for purchases in the MedPlus Wallet account (Total of MedPlusCash and FlexiCash)
  2. Wallet load - Money credited to the wallet account through payment of cash or by credit or debit card at any MedPlus PS or at MedPlus WS
  3. Wallet spend - Money debited from the wallet account towards purchase of goods and/or services at MedPlus PS or MedPlus WS
  4. Date of credit - The calendar day on which the money is loaded in to the wallet
  5. Flexi Catalogue - An assortment of products available for purchase at any MedPlus PS or MedPlus WS exclusively for MedPlus Wallet account holders by paying FlexiCash
  6. FlexiCash - A specially designated portion of the wallet balance which can be used for purchasing products from the Flexi Catalogue. FlexiCash can also be used for all other purchases at MedPlus PS or MedPlus WS
  7. MedPlusCash - All remaining balance in the MedPlus Wallet account that is not designated as FlexiCash. MedPlusCash can be utilized for purchase of any goods or service from MedPlus PS or MedPlus WS except products from the Flexi Catalogue
  8. Date of expiry - Any amount loaded or reloaded in the MedPlus Wallet will have a validity of 11 months from the date of loading that amount .On the first of every month, the wallet account balance satisfying the condition of 11 months will become unavailable for purchases of goods and services as it shall be forfeited by the company. However, MedPlus Mart will caution the customer/wallet holder at reasonable intervals, during the 30 days' period prior to expiry of validity period of MedPlus wallet balance.

Wallet load guidelines

  1. Customer can load money into MedPlus Wallet account from any MedPlus PS or MedPlus WS. Accepted forms of payment for wallet load includes: cash (MedPlus PS), domestic credit/debit card, or net banking (MedPlus WS only)
  2. International cards, travel cards, foreign currency, or transfer of money from other electronic/digital wallets are not allowed for wallet load.
  3. For all wallet loads, 20% of the loaded amount is designated as FlexiCash, the balance amount (80% of each wallet load) is designated as MedPlusCash.
    Example: If a customer loads INR 3000 into MedPlus Wallet, INR 2400 is credited as MedPlusCash & INR 600 is credited as FlexiCash
  4. Allowed wallet loads are INR 500, INR 1000, or INR 3000 or increments of those amounts subject to the following conditions:
    For all first wallet loads (First time after registration) and all subsequent wallet loads where the current wallet account balance is zero (0), the minimum load is INR 3000. Additional amount in excess of INR 3000 can be loaded in multiples of INR 500 only, subject to the pertinent daily limits and total wallet account balance limit
    For all repeat wallet loads where the current wallet account balance is not zero, the minimum load is INR 1000. Additional amount in excess of INR 1000 can be loaded in multiples of INR 500 only subject to the pertinent daily limits and total wallet account balance limit
  5. Customers loading more than 50,000 (using cash) to their MedPlus Wallet in a financial year, will require to submit their PAN Card at any MedPlus PS or online at MedPlus WS, failing which the customer's MedPlus Wallet account will be blocked temporarily

Wallet spend guidelines

  1. MedPlus Wallet is a closed PPI and the wallet balance can only be used towards purchase of goods and services from MedPlus and its group companies.
  2. FlexiCash is a specially designated portion of wallet balance that enables the purchase of products from Flexi Catalogue at highly attractive discounts. However, if the customer so desires, it can be used towards any purchase at MedPlus.
  3. The customer is allowed to use the entire balance in the MedPlus wallet towards any purchase at MedPlus, however different wallet load rules apply when the account balance goes to zero(0). Please review the wallet load guidelines above for further information.
  4. All Wallet spends require an OTPto be sent to the RMN for successful completion of the transaction at MedPlus PS. In case of MedPlus WS, customers who are logged in will be able to spend money from their Wallet balance directly without an OTP.

Fees & Charges

MedPlus does not charge any additional fees for loading money or spending money through the MedPlus Wallet. No interest is paid on the wallet account balance.

Wallet transaction limits

Nature of Transaction Daily Limit Monthly Limit Yearly Limit
Wallet load 20,000 50,000 1,80,000
Wallet spend 20,000 50,000 1,80,000

Non transferability of MedPlus Wallet

  1. Only one MedPlus Wallet account can be opened and maintained by each registered customer.
  2. Transfer of Wallet account balance between different MedPlus wallet accounts is not permitted
  3. Transfer of MedPlus Wallet account balance from or to any other electronic/digital wallet is not permitted
  4. Reversal of MedPlus Wallet account balance to any bank or credit card account or withdrawal in the form of cash is not permitted

Closure of Wallet account

Customer, at his discretion, can request for closure of MedPlus wallet account. For initiating such a request, the customer is required to contact MedPlus customer care at the number provided below.
Customer care will verify the request and ask for a confirmation message from the RMN prior to processing the request. Any wallet amount balance at the time of closure is considered forfeited, hence it is the responsibility of the customer to ensure that the wallet account balance is zero prior to requesting closure of the account.

Expiry of Wallet account balance

Any amount loaded or reloaded in the MedPlus Wallet will have a validity of 11 months from the date of loading that amount.

MedPlus will send periodic reminders to the customers with Wallet balance at various intervals, during the 30 days' period prior to the expiry date through SMS and/or other communication channels. Customers will also be able to check their account balance through their online wallet account at MedPlus WS (Website & App) on a real time basis.

Wallet balance unused after 11 months from the date of last credit will be forfeited. Such amount cannot be used for any further wallet spends nor can be reclaimed by the customer.
Customers are requested to monitor their accounts closely to avoid expiry of wallet balance.

Fraud & Suspension of Wallet account

In case of any suspected fraudulent use of the Wallet account, the customer is requested to contact our customer care immediately. The account will be held in suspension until the matter is investigated and resolved. No wallet transactions, load or spend are allowed in a suspended account.

Customer is obligated to use the MedPlus Wallet balance as per the provisions of these T&Cs and other norms prescribed by MedPlus from time to time. Any activity in contravention of such provisions may lead to suspension of the MedPlus Wallet account, solely at the discretion of MedPlus.

Change of Registered Mobile Number

To prevent misuse, all customer requests for change of registered mobile number are handled through our customer care department only. Customers are requested to contact customer care at the number provided below. Please note that MedPlus staff at MedPlus PS will not be able to assist customers in this regard.

A request for change of RMN requires the customer to either provide proof in the form of phone bills for the RMN and the new phone number in the registered name, or confirmation via an OTP sent to the RMN.

Returns and refunds for Wallet transactions

  1. In case of product returns for purchases using MedPlus Wallet balance, other than products from Flexi Catalogue, the same terms & conditions applicable to all MedPlus purchases in general will apply. However, any refunds resulting from such a return will be credited to the Wallet account balance only. Further, all refund amount will be designated as MedPlusCash (Regardless of whether MedPlusCash or FlexiCash is used for the purchase transaction).
  2. Products purchased using FlexiCash from the Flexi Catalogue cannot be returned. An exchange or repair service is provided as applicable.
  3. Any amount added to MedPlus Wallet can't be refunded to the customer in cash or any other form.

Changes to terms & conditions

MedPlus reserves the right to make changes to the T&Cs governing MedPlus Wallet, at any time through its sole discretion. All terms and conditions are applicable to the extent permitted by law. By continuing usage of MedPlus Wallet, customer agrees to be bound by such changes/revisions of these terms & conditions.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India. Customer agrees to submit to the exclusive jurisdiction of the courts at Hyderabad. Customer agrees to indemnify MedPlus for all claims arising out of or in connection with a breach of any of these T&Cs and customer's use of MedPlus Wallet balance.

Entire Terms and Conditions, Construction

These terms and conditions are between you and MedPlus. These terms and conditions will supersede all prior proposals and all or any other prior arrangement/agreements. In the event that any provision of these terms and conditions shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these terms and conditions shall otherwise remain in full force, effect and shall be enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these terms and conditions.

Contact Information

Customers can also refer to the MedPlus Wallet FAQs section in the MedPlus WS for further information. In case of any questions, comments or complaints related to MedPlus Wallet, please contact our customer care at or call 0406700 6700.

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